Privacy Policy
Convergent Sleep Center Inc. (“Convergent Sleep Center,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information when you visit our website, submit a form, request an appointment, or communicate with us by phone, email, or SMS.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- first name and last name
- phone number
- email address
- information you submit through website forms
- appointment request details
- any message content or other information you choose to provide
Technical and Usage Information
We may also collect certain technical and usage information automatically when you use our website, including:
- IP address
- browser type
- device type
- pages viewed
- date and time of visits
- referring website or source
How We Use Your Information
We may use your information to:
- respond to inquiries
- schedule, confirm, and manage appointments
- provide customer care and support
- send appointment reminders, scheduling updates, and follow-up messages
- operate, maintain, and improve our website and services
- maintain business and communication records
- protect against fraud, misuse, or unauthorized activity
- comply with legal obligations
SMS Communications and Opt-In Details
If you provide your mobile phone number and expressly opt in, you agree to receive SMS messages from Convergent Sleep Center Inc. related to appointment reminders, scheduling updates, follow-up messages, and customer care.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
SMS consent is collected through a public website form using an unchecked checkbox that the user must actively select before submitting the form. Consent to receive SMS messages is not a condition of purchase.
How We Share Information
We do not sell your personal information.
We may share your information only with service providers or vendors that help us operate our business and deliver services to you, such as website, hosting, scheduling, communications, or customer support providers, and only to the extent reasonably necessary for those purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, or similar tracking technologies to improve website functionality, understand website traffic, and enhance user experience. These technologies may collect technical and usage information such as browser type, pages viewed, time spent on pages, and referring sources.
You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.
Data Security Practices
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
You may:
- opt out of SMS messages at any time by replying STOP
- request help regarding SMS messages by replying HELP
- contact us to update or correct your information
- request that we stop contacting you, subject to legal or operational requirements
- request information about the personal data you have submitted to us
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 through our website forms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Convergent Sleep Center Inc.